Ends 5/30 · LONG WEEKEND SALE · UP TO 75% OFF · Coupon - MEM15

FAQ

Orders

We have tried to make the order process as simple as possible. Simply create an account and shop for the most beautiful pieces of eyewear.

How do I place an order?

It is simple. Please create an account where you would be able to check the order status at any time and proceed to checkout. It should not take you more than couple of minutes.

Can I modify or cancel my order?

Due to nature of our business unfortunately you won’t be able to cancel or modify the order after it was placed; however, we do offer very convenient return process. Please review our return policy for more information.

How do I find my order history?

You can always access your order history by simply logging into your account. In case you don’t have an access to your account, please feel free to give us a call or send us an email. We will be happy to help.

Can I exchange the glasses?

If you would like to exchange the glasses you have received please fill out the return request and place a new order on our website. Please note that all returned items must have plastic tag attached. Additional fees will be charged for any product missing original box, packaging material, contents, accessories, and/or manuals (i.e. any product not in "sellable" condition).

When should I expect to be billed?

We do offer several methods of payment. For credit card orders you will be billed when the order is shipped out; however, you might see the authorization on your credit card statement as soon as the order is placed. All PayPal orders are billed at the time of the order.

How long does it take to process an order?

Our processing time for stock orders is 1-3 business days. Should we not have the glasses in stock we will order it for you. Usually this process doesn’t take more than 3-5 business days. However, please remember that all prescription glasses are custom made and need additional processing time.

Can I expedite my order?

We are always happy to help. Please send us an email or give us a call and we will try our best to expedite your order.

Shipping

We ship to more than 45 countries. All orders are shipped via UPS or USPS and are insured.

Does the shipping time include processing time?

Please note processing time doesn't correlate with shipping time. Once the order is placed and goes through the processing phase, the order is getting shipped via the shipping method chosen by customer at the time of placing the order.

Do you offer tracking information?

You should receive an email with the tracking information as soon as the order is shipped out. Didn’t get an email? No problem, please log in to your account and track the order at anytime.

Where i can find tracking information?

Tracking information is conveniently added to order history in your account.

Do you ship internationally?

We ship to more than 45 countries. Please check if we can ship to your country in the drop down menu at checkout.

Do you ship to P.O boxes?

We normally do not ship to P.O. Boxes, U.S. Territories and APO/FPO addresses; however, some exceptions may apply. Please contact us in a case you don’t have any other address except for PO Box, U.S. Territory or APO/FPO address.

What shipping options do you offer?

We currently use two carriers, USPS (United States Postal Service) and UPS (United Parcel Service) for shipping. USPS might be cheaper; however, from our experience the tracking information is not always timely updated. UPS is sometimes faster and a little more expensive, but has a high-quality tracking system. (Tracking information is emailed when the package is shipped). We do not offer Saturday delivery as an option for UPS at this time. When in doubt about choosing a shipping method, we suggest UPS.

Is my package insured?

Yes, all our packages are insured.

Returns and exchanges

You tried the glasses and you are not happy about them? No problem, you can return it within 14 days.

How can I return an order?

If you are not 100% satisfied with the order please log in to your account and fill out the return request or by the following link for guest customers.

What is 14 days return policy?

In order to complete a return please fill out a return request and send the package back to us. All returns must be made within 14 days from the original delivery date.

What is International return policy?

In order to complete a return please fill out a return request and send the package back to us. All returns must be made within 21 days from the original delivery date.

When should I expect a refund?

We usually process all returns within 48 hours after the package has been received at our warehouse. However, please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.

I've missed the returns deadline. May I still return the glasses?

All return requests should be processed within 14 days from the delivery. We won’t accept late return requests.

May I return prescription glasses?

All prescription glasses are custom made and, therefore, cannot be returned.

Are any products non-returnable?

Yes, and these products are clearly marked as not-returnable on the product page. Additionally, all sale items should be considered as final sale. Please note, contact lenses are not a subject to return.

Payment and gift cards

We do accept all major credit cards, debit cards, health saving cards, PayPal and Amazon Payments. Payment information is protected by many layers of security to keep your information safe.

What payment options do you offer?

Please proceed with your order by choosing credit card or PayPal as your preferred method of payment.

Can I pay with cash or check?

No, we only accept credit cards and PayPal as method of payment.

Do you offer gift cards?

Unfortunately no.

Do you charge TAX?

We are based in New York; therefore, sales tax will be charged for orders shipped to New York only.

How do I know that the payment has been successful?

Once you have paid for your order, wait a few moments and your confirmation page should load automatically on your screen, followed by a confirmation email. If this doesn’t happen, please send us an email or give us a call.

What if my payment is declined?

An error message will automatically appear on your screen if your payment has been declined. Double check your details and try again. If the payment still hasn’t gone through, you should first try your card provider to ensure that there are no problems with your card; as if payment is declined we can’t check the card details.

Insurance, FSA and HSA

Great news! You can now use your vision plan, FSA or HSA account to cover the expense for your prescription glasses.

Do you accept insurance as payment for my eyeglasses?

We don’t deal with insurance providers directly, but you can request a receipt for your use when applying for reimbursement.

What is flex spending plan(FSA)?

FSA is an account that allows employees to use set aside pre-tax money from their paychecks for healthcare expenses not paid for by their current insurance policy.

What can I spend my flexible spending account funds on?

You can use it for doctor visits, prescription medication, contact lenses and our prescription eyewear, the only thing we offer that you can’t use it for is non prescription frames.

What is health savings account(HSA)?

HSA is an account that allows employees with a high deductible health plan (HDHP) to set aside pre-tax money for use on qualified healthcare expenses. You can make purchases on your HSA debit card towards qualified healthcare expenses.

What can I spend my health savings account funds on?

You’re eligible to purchase contact lenses, prescription eyeglasses and prescription sunglasses using your HSA. Non – prescription glasses are not covered by the HSA.

Lenses and prescriptions

We offer a great selection of prescription lenses including digital and free-form progressive lenses, coating and more.

How do I read my prescription?

Your glasses prescription is a series of numbers, usually in a chart, that describe the lenses your eyeglasses need to correct your vision. This chart has two rows, one for your right eye and one for your left. Four columns are used to precisely describe your correction.

SPH or Sphere refers to the amount of spherical error for your eyes, measured in quarters and proceeded by a (+) or (-).

CYL or Cylinder describes astigmatism, a refractive error that causes distorted and blurred vision, measured in quarters and proceeded by a (+) or (-).

AXIS indicates the orientation of astigmatism, measured in degrees 1 to 180.

ADD or NV meaning Near Vision is used for multifocal or reading correction, measured in quarters. This power for bifocal or free-form progressive lenses enlarges immediate vision and is therefore always indicated by a positive sign (+).

O.D. refers to the right eye.

O.S. refers to the left eye.

PD or Pupillary Distance refers to the distance in millimeters between the center of one pupil to the center of the other.

What is pupillary distance and how I get it measured?

In simple words it is the distance between your two pupils. Usually your eye doctor will include it in your prescription. However, please don’t worry if you don’t have it, it’s very simple to figure it out. We have a tool that you can print out to measure pupillary distance yourself.

I don't understand the values in my prescription. Can i send it to you, instead of providing it online?

Absolutely! We actually prefer it. This way, we can make sure the information is accurate. Simply scan or take a picture of your prescription and send it to us.

Can you fill strong prescriptions? Do you offer high index (ultra-thin) lenses?

Yes. We offer ultra-thin, 1.67 and 1.74 high index lenses, as well as high index progressive no-line bifocal lenses. If your prescription contains a sphere value of -12 to -6 or +4 to +6 or if your prescription contains a cylinder value of -2 to -4 or +2 to +4, then adding high-index lenses to your order is recommended.

Do you accept contact lens prescriptions for glasses or vice versa?

Contact lens and eyeglass prescriptions aren't interchangeable. Although the prescriptions may appear similar, they differ in strength. For your safety, we can't use your contact lens prescription to make your prescription lenses same as we can’t use your glasses prescription for contact lenses.

Do you offer progressive lenses?

Yes, we do! We work with all major progressive lens brands.

What material is used in your lenses?

We do offer variety of lens materials such as plastic, polycarbonate and hi-index. Standard 1.59 lenses are made from polycarbonate, which is far thinner and lighter than traditional plastic (CR-39) or glass lenses. Polycarbonate is the most impact-resistant material available and offers 100% UV protection. For stronger prescriptions or customers wanting thinner lenses, we offer 1.67 polyurethane optical and prescription sun lenses. These are thinner and lighter than our standard lenses.

Don’t plastic lenses scratch?

Yes, although polycarbonate and polyurethane lenses are tough, they still can be scratched. That’s why we provide anti scratch coatings (additional fee applies), to keep your lenses scratch free.

Do you sell prescription sunglasses?

Yes, prescription lenses can be used in any glasses located in the Rx-able sunglasses section on our website.

What kind of lenses do you use in your sunglasses?

We are able to add polarized prescription and non-prescription lenses to most of our sunglasses. All of our polarized lenses are 100% UVA/UVB protected and scratch resistant. Polarized lenses help protect your eyes from the reflected light that comes off of water, road, and snow. If you have a strong Rx, we also offer Polarized high index lenses. Sunsvision.com also offers Progressive -No-Line Bifocal lenses as an option for your new shades.

Can i buy non-prescription glasses?

Of course you can. Do you simply want that trendy look but don’t have a prescription? No problem, we can fit nonprescription lenses to any frame you choose. Additionally, you can add an anti-scratch or anti-glare coating to your order to make it look as “real” glasses.

Contact Lenses

We offer great variety of most known and commonly used contact lenses to provide daily clarity for our customers.

What types of contact lenses are available from Sunsvision.com?

We offer daily, weekly, bi-weekly, monthly and even yearly lenses to satisfy any customer needs and preferences.

Can I use my glasses prescription to buy contact lenses?

Unfortunately no, as contact lens prescription has to include additional measurements such as lens diameter and curvature.

Do I need a prescription to buy contact lenses?

Yes, you need a valid and in-date prescription for contact lenses. Contact lenses come in many designs and only an optometrist or eye specialist is qualified to recommend it for you.

Are contact lenses suitable for me?

Contact lenses can be a great choice for many people. New designs of contact lenses make contacts even more comfortable are more affordable than ever before. However, you should consult with your eye doctor regarding what type of contacts is best suitable for you.

When can children start wearing contact lenses?

Even young children can wear contact lenses. Contact lenses are easy to use and can help children to fully participate at school, play or sport.

What sort of eye problems can occur with contact lenses?

Occasionally you may experience mild discomfort or redness with your lenses. If discomfort is caused by a dirty, dusty or damaged lens, or by the lens being inside out, symptoms usually improve when the lens is removed. In case discomfort doesn’t disappear when the lens is removed please contact your doctor as soon as possible.

Price-Match Guarateed

We want our customers to be happy with the price they get.

Does Sunsvision.com offer Price Match Guarantee?

Yes, we do. If you find an identical item at lower price, please send us the URL and we will match the price for you. Please see our Price Match policy for more details.

Does Sunsvision.com offer Price Match for already purchased items?

Yes, we do. Please let us know within 14 days form the delivery if you find the item at lower price. We will refund the difference via original method of payment. Please see our Price Match policy for qualified products.

How do I get a Price Match?

It is very easy! Please submit a Price Match request on the product page or give us a call 1-877-929-1777. If you would like to request a price match for the already purchased product please have your receipt, invoice, or shipping confirmation handy when you call or send us an email to [email protected]

Where does Sunsvision.com Price Match?

Sunsvision.com will Price Match to any authorized U.S. dealer. The item requested for a Price Match must be the exact same brand, color, size, and style, and has to be available for purchase at competitor’s website. Amazon.com, Ebay.com, and other auction sites, are excluded.

Can I combine a Sunsvision.com discount coupon with a Price Match request?

The goal of our price matching is to ensure that our customers get the best price available. When shopping with a coupon but also looking for a Price Match, we will apply the price match or the coupon – whichever provides the best discount. However, you won’t’ be able to use both simultaneously.

Does Sunsvision.com Price Match sale/closeout/clearance items?

Sunsvision.com does not match prices on clearance items, closeouts, liquidation sales or pricing errors. Price Match does not apply to items promoted as "limited time," "limited quantity," "while supplies last" or any of the similar language.

Which items does Sunsvision.com Price Match?

We Price Match frames only. The item requested for a Price Match must be the exact same brand, color, size, and style. The item must be available for purchase at that price from an authorized U.S. reseller, whose authorization we reserve the right to verify.

Other Frequently Asked Questions

Just some additional information for you.

Are they Authentic?

All glasses sold on our website are authentic. All glasses come in its original box along with accessories.

How safe is my personal information?

We do not store any credit card information; you will have to enter your credit card number every time you make a purchase. As for your private information in your account, Sunsvision.com does not share any personal information with any third parties. You will only receive emails from us.

How Do You Prevent Fraud?

We deeply appreciate all our customers and would like to protect their information to the best of our ability. As we don’t know our customers in face, we have to follow several steps to prevent any possible fraud activity. We have to verify that not only the name but also the billing address, phone number and email address match the information the bank has associated with the form of payment the customer is using. We may contact our customers if we can’t verify this information. We don’t tolerate any fraud activity and constantly working on improving its’ identification and prevention methods.

What do i do if i need a repair?

Please email [email protected] with photos of the front, back and side of the damaged item so that we can assess if the frame is repairable and issue an RA.

Forgot Your Account Password?

To re-set your password, follow the 'FORGOT PASSWORD' instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.

What are your Terms and Conditions?

For all the legal stuff about ordering with us please see our Terms of Service.